Frequently Asked Questions

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Yes, Faros Health ENLIGHT is tailored to your specific health plan. It considers your network, insurer’s negotiated rates, and your benefits—such as copay, coinsurance, and deductible—to deliver a personalized navigation experience with accurate cost estimates.

To get the most out of Faros Health ENLIGHT, start by searching for care providers based on your specific needs, such as cost, quality, patient experience, and location. You can search by provider, procedure, or facility, and ENLIGHT will present options that match your criteria, allowing you to compare and confidently choose the best care for you. Don’t forget to explore the Resources section for valuable educational information on health, insurance, and more.

Faros Health ENLIGHT offers much more than a typical health plan search tool. It provides detailed quality data, cost estimates for your entire episode of care, and patient experience scores. Plus, ENLIGHT is unbiased, giving you a comprehensive view of all your care options.

Yes, you can change the area of your search by entering the city or zip code in the location field on the home screen. If we are unable to geolocate where you are, the platform will default to the address associated with your account, which you can see in User Settings within your profile.

Faros Health ENLIGHT can help save money on healthcare by giving you clear information upfront. You’ll see the cost and quality of care before making decisions, so you can choose the best option for your health and budget.

With Faros Health ENLIGHT, you can easily find the cost of care and check patient reviews, eliminating the need for countless phone calls or website visits. Everything you need is in one place, making it easy to quickly find the best providers and make informed decisions without the hassle. Our streamlined process allows you to spend less time searching and more time taking care of yourself.

Yes! Faros Health ENLIGHT is a benefit available to you and any dependents on your health plan. We recommend creating a care team for each family member to help you keep track of providers and manage care more efficiently.

You can use ENLIGHT to search for providers that provide service specific procedures or conditions. If you have not been diagnosed or prescribed care you can also find primary care providers, specialists, or different facilities to meet your needs.

While you can't schedule appointments directly through the platform, you can easily reach the provider’s office by clicking the “Contact Provider” button on their profile card. Alternatively, you can follow the link to their website to schedule online.

Yes, security and compliance are top priorities for us. Our platform and processes fully adhere to HIPAA regulations, ensuring that all sensitive information remains private and secure.

Currently, the platform is web-based but fully optimized for mobile devices and tablets, allowing you to access it in your preferred way. We are also excited to announce that a mobile app will be launching later this year—stay tuned for updates!

The Faros Health Total Value Score gives you a clear, overall picture of the quality and affordability of different healthcare providers. We calculate this score by analyzing billions of historical medical claims to see how well a provider's patients typically recover (Clinical Quality) and how their costs compare to others (Cost Efficiency). We also gather patient reviews from over 15 sources to understand the experiences people have had with the provider and their staff (Patient Satisfaction). By combining these factors, we create a single score that shows the overall "value" of care you can expect—a balance of quality, cost, and patient experience. This helps you make well-informed decisions about your healthcare.

Our Clinical Quality measure uses billions of historical medical claims to assess the outcomes for a provider’s previous patients. These outcome measures look at adverse events (i.e. infections, readmissions and mortality) in addition to Global Appropriateness Measures (GAM) showing that prescribed care is necessary and effective. All measures are specific to the providers region, specialty, and patient population to ensure they are being assessed objectively and fairly.

Our patient experience data is sourced from over 15 different review and rating sources ranging from publicly available websites to health insurance tools.

Highly accurate. We analyze billions of medical claims to provide cost breakdowns tailored to the provider’s typical patient journey and rates specific to your health plan. However, since every patient is unique and may need different services, these are still estimates. Actual costs may vary, and coverage is not guaranteed.

Much of the data on our platform is updated daily to ensure you have the most current information. Insurance data, including your deductible spend progress, is refreshed monthly. Additionally, our historical claims data set is updated quarterly to keep our analysis accurate and based on the latest medical claims.

Our education is developed in-house by subject matter experts, then reviewed and approved by one or more practicing healthcare professionals.

Yes, you can add any provider to your Care Team by clicking the Add to Care Team button on their profile. You can review your Care Team and your dependents Care-Teams by going to your profile in the top right of the screen.

Accuracy is important to us! Please let us know by filling out the Contact Us form and we will follow up as soon as possible. It also may be the case that your provider is out-of-network, in which case their profile will not be prioritized in the search results.

The platform is exclusively accessible to individuals who have Faros Health ENLIGHT as an employer-sponsored benefit. If a provider needs to update their information, we encourage them to reach out to us directly at support@faroshealth.com with any questions or requests for updates to their profiles.

No, your employer will never see any of your search information tied to your personal identity. To help manage benefits more effectively, your company may access high-level data summaries that show general trends in the types of care the organization as a whole is accessing, but without any identifiable details.

For assistance, you can visit the "Contact Us" section in the footer of the platform. Additionally, our support team is available to help you by phone Monday through Friday from 8 AM to 5 PM CT, at 214.785.0081.

We love referrals! Please email us at support@faroshealth.com with the contact information of the person you’d like to recommend. Be sure to include your details as well, so we can mention your name and personally thank you for the referral.